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Privacy Policy

We collect only what we need to answer you and to run this website, and we don’t sell personal data. This page explains what we collect, why, how long we keep it and how to reach us about it.

Last updated Applies to this website and how you contact us

Written to be read. If anything here is unclear, ask us — we will explain it in plain words.

1. Who we are

Anzemati is a software and automation company based in Amman, Jordan. In this policy, “we”, “us” and “our” mean Anzemati. We are responsible for the personal data described here.

For any question about your data, email contact@anzemati.com or call +962 7 8985 9866.

2. What this policy covers

This policy covers personal data we collect through this website (anzemati.com), its contact form and its AI assistant, and through conversations you start with us on WhatsApp, by phone or by email.

It doesn’t cover the systems we set up for our clients, such as a restaurant’s POS. We don’t take any data from those systems: each system and its data are stored on the client’s own device, where the client manages it and sets things up.

3. The data we collect

Data you give us

  • The contact form: your name and phone or WhatsApp number and, if you choose to add them, your business name, the service you’re interested in and your message.
  • The AI assistant: the messages you type, the page you opened it on and, if you decide to share them, your name, phone number and details about your business.
  • WhatsApp, phone and email: your number or address, and what you tell us.

Data collected automatically

  • Technical data: IP address, browser and device type, pages visited, the page that referred you, and the date and time — recorded in server logs to keep the website working and secure.
  • Analytics: only if we switch on Google Analytics 4, which uses cookies to measure how the website is used (see section 8).

Please don’t send us sensitive data — such as health information, national ID numbers, passwords or card details — through the contact form or the assistant. We don’t need it to reply to you.

4. Why we use it

We use personal data to:

  • reply to your request and arrange a free consultation;
  • follow up on a conversation you started, by the contact method you chose;
  • understand which pages are useful and improve the website;
  • protect the website and its contact form from spam, fraud and misuse;
  • meet our legal and accounting obligations.

We process personal data in line with Jordan’s Personal Data Protection Law No. 24 of 2023 and the regulations issued under it. Where the law requires your consent, we ask for it, and you can withdraw it at any time; withdrawing doesn’t affect what we did before. Otherwise, we rely on what is necessary to answer your request or to take steps before a contract, on our legal obligations, or on our legitimate interest in running a secure and useful website.

We don’t use your data for automated decisions that have legal or similarly significant effects on you.

5. The AI assistant

The assistant on this website answers questions about our services, suggests the services that fit and can pass your request to our team.

  • Who processes your messages. To write its replies, the assistant sends the messages you type to a third-party AI provider. The provider processes them to produce the answer and, under its commercial terms, doesn’t use them to train its models. It may keep them for a limited period for security and abuse monitoring.
  • When the AI service is unavailable. The assistant switches to a guided mode with fixed questions and answers. In that mode your messages are not sent to the AI provider.
  • When you share your contact details. If you give the assistant your name and number and ask us to contact you, we save the conversation with your request so our team knows what you asked.
  • Its limits. The assistant can make mistakes. Its answers are general information, not a binding quote or offer. Please don’t share sensitive data in the chat.

6. Transfers outside Jordan

Some of the service providers that help us run this website and reply to you store or process data outside Jordan, for example in the European Union or the United States. We transfer personal data abroad only as Jordanian law permits, and we choose providers that offer appropriate safeguards for it.

7. How long we keep it

  • Requests that don’t lead to a project: up to 24 months after our last contact, then deleted.
  • Clients: for as long as we work together, and afterwards for as long as the law requires us to keep contracts, invoices and accounting records.
  • Assistant conversations: kept with your request only if you share your contact details; otherwise we don’t store them beyond the technical logs.
  • Server logs: up to 30 days, unless we need them to investigate a security incident.

8. Cookies and analytics

The website itself doesn’t set cookies. It uses your browser’s storage for one small thing, which stays on your device:

  • The assistant conversation, so it stays open while you move between pages. It is deleted when you close the tab.

If we switch on Google Analytics 4, it sets cookies (such as _ga) to count visits and see which pages are read. It doesn’t tell us who you are. Where the law requires it, we will ask for your consent before these cookies are set. You can block or delete cookies in your browser settings at any time, and the website will keep working.

9. Your rights

Under Jordan’s Personal Data Protection Law, you can ask us to:

  • tell you whether we hold personal data about you, and give you a copy;
  • correct data that is wrong or incomplete;
  • delete your data, or stop or restrict using it;
  • withdraw consent you gave;
  • give you your data in a common format.

To use any of these rights, email contact@anzemati.com from the address or number we have for you, or tell us how we can confirm the request is yours. We reply within 30 days. If you aren’t satisfied with our reply, you can complain to the authority responsible for personal data protection in Jordan.

Wherever you are, we apply the same standards described in this policy.

10. Security

We use encrypted connections (HTTPS), limit access to personal data to the people who need it, and protect our contact form against automated spam. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data, and we will inform you and the competent authority of a breach where the law requires it.

11. Children

Our services are for businesses. The website isn’t directed at children, and we don’t knowingly collect personal data from anyone under 18.

12. Changes to this policy

We may update this policy when our services or the law change. The date at the top of the page shows when it last changed. If a change is significant, we will say so on the website.

13. Contact us

Questions أسئلة

Questions about your data?

Write to us, call during working hours, or send a WhatsApp message. We answer requests about your data within 30 days.